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Resume from 30 July 2020

Housekeeping, Waitress, reception in Hamburg

I am looking for a job in Hamburg, €800, part time
Cesnokova Karina
Cesnokova Karina 29 years old, Hamburg, incomplete higher education

Work experience

Reservation and revenue manager
6 years 8 mo. Oct 2013 - Jun 2020
Sia Mogotel, Riga, Latvia
6 years 8 mo. Oct 2013 - Jun 2020
◦ Review reservation booked daily
◦ Responsible for training staff
◦ Responsible for recording Company/Travel Agent Rates both in system and correspondence file ◦ Liase with Sales Department in regards to occupancy, Rates
◦ Follow up tentative bookings and update reservation status
◦ Answering on guest requests by e-mail, booking engine systems
◦ Receive reservation calls and enter reservation details to the system
welcome and greet guests
◦ answer and direct incoming calls
◦ ensure proper room allocation
◦ register and check guests in
◦ issue room keys and direct guests to their rooms
◦ listen and respond to guest queries and requests both in-person and by phone
◦ provide accurate information about local attractions and services
◦ inform housekeeping when rooms have been vacated and are ready for cleaning

Incomplete higher education

BSA, Рига
Tourism and Hospitality
2 years 6 mo. Sep 2010 - Mar 2013


English - advanced, German - basic, Latvian - fluent, Russian - fluent

Additional information

Organisational skills
◦ Creating and keeping deadlines ◦ Managing appointments
◦ Making schedules
◦ Productivity
◦ Teamwork
◦ Multitasking
◦ Strategic thinking

Communication and interpersonal skills
◦ Good communication skills
◦ Problem solving
◦ Collaborating and working together well ◦ Flexibility in thinking and operating style ◦ Listening well
◦ Patience
◦ Socializing skills
◦ Respect for everyone

Resume number: 4820
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